1. TERMS
1.1.
IKEA Latvia – Paul Mason Properties SIA, a Company incorporated and operating under the laws of the Republic of Latvia. Company registration No 50103951541, address: 2 Biķeru Street, Ulbroka, Stopiņi Parish, Ropaži Municipality, LV-1079, Latvia, VAT Payer’s No LV50103951541. All the information about this Company is collected by the Register of Enterprises.
1.2.
Customer – a legal person or a natural person (entrepreneur) intending to purchase goods from IKEA Latvia for business or profession-related purposes, i.e., not for personal, family or economic needs.
1.3.
Goods Receiving Area – it is an area inside the IKEA store, located at 2 Biķeru Street, Ulbroka, Stopiņi Parish, Ropaži Municipality, LV-1079, Latvia, where customers can receive goods that they have purchased.
1.4.
Terms and Conditions – provisions that are defined in this document.
2. GENERAL CONDITIONS
2.1. These Terms and Conditions are a binding legal document stating the rules of purchase of goods, payment for goods, delivery procedures, responsibilities and other obligations related to the purchase and selling of goods, valid for both of the Parties, i.e., the Customer and IKEA Latvia.
2.2. By placing the purchase order, the Customer confirms that he/she agrees with these Terms and Conditions.
3. ORDERING
3.1. The Customer can place an order by filling out the online form on the IKEA website:
https://www.ikea.lv/en/business/order.
3.2. The Goods Sales and Purchase Agreement between the Customer and IKEA Latvia shall be deemed concluded when the Customer provides the IKEA Latvia a completed purchase order form and makes a payment based on the proforma invoice issued by IKEA Latvia. The Goods Sales and Purchase Agreement between the Customer and the IKEA Latvia shall stay in force until the contractual obligations have been completed.
4. PROFORMA INVOICE
4.1. Upon receipt of the completed purchase order form, the Customer Service specialist of IKEA Latvia shall contact the Customer and finalise the order.
4.2. Upon finalisation of the purchase order, the Customer Service specialist of IKEA Latvia shall issue a proforma invoice to the Customer in the two (2) business day period.
5. ORDER PREPARATION
5.1. The purchase order preparation and product delivery time counting shall be initiated right after a payment for the proforma invoice has been made by the Customer.
6. TERMS OF DELIVERY AND TRANSPORTATION
6.1. The Customer can order additional delivery service to the point of delivery chosen by him/her, and the delivery service fee will be added to the total price in the proforma invoice.
6.2. The delivery charges are available on
https://www.ikea.lv/en/customerservice/about_services#delivery. Delivery fee to the agreed delivery point does not include carrying of the ordered goods to higher than the fifth floor in the Customer’s specified building.
6.3. In Riga, goods shall be delivered within seven (7) working days or less right after payment has been made. To other cities of Latvia – within nine (9) working days or less right after payment has been made.
6.4. The Customer undertakes to ensure for the carrier's staff/team members conditions suitable for unloading the Goods: unlocked gates, raised barriers, open doors, access to the unloading site without exposure to risk to life and health (lighted, clear and unobstructed, nonslippery way from the unloading point to the delivery point). Deliveries shall be made only through doors and not through balconies or windows.
6.5. Goods shall be unloaded at a single location specified by the Customer. If the Goods need to be moved from the unloading point specified by the Customer to another location, the Customer shall move the Goods by their own means. If multiple orders are delivered in one delivery, all Goods shall be unloaded at one location without each order being grouped separately. The Carrier shall be entitled to refuse delivery of the Goods to the Recipient if the Goods have to be carried more than 50 metres and conditions suitable for unloading the Goods are not provided. In this case the Carrier shall immediately notify IKEA of these circumstances and take a photographic and, if necessary, video evidence of the facts (conditions, suitability of the environment, etc.).
6.6. If Customer is not present at the place of delivery on the agreed time and 10 minutes later, the delivery shall be considered unfulfilled due to Customer’s fault. In this case the ordered goods shall be returned to the IKEA Goods Receiving Area and stored there according to Article 7 of this document, and the Customer shall be obliged to pay the storage charges for each calendar day of storage at a rate stated in Article 7.4 of this document. The Customer will be able to receive the stored goods only after the storage charges have been fully paid. Following the request of the Customer, the stored goods can be redelivered to him/her on the newly agreed time and under the same delivery charges, after the storage charges have been fully paid (see Article 7.4 of this document).
6.7. IKEA Latvia shall not be liable for any delay in delivery due to the fault of third parties and/or the Customer, including any circumstances related to him/her.
6.8.If the Buyer wishes the goods to be carried above the fifth floor but this for any reason cannot be done using the elevator (e.g. there is no elevator or the elevator is out of order, goods do not fit in the elevator or goods cannot be lifted by elevator due to safety requirements, etc.), he/she may additionally order the carrying service. The price of this additional carrying service shall not be included in the price of the delivery service and is available
here. The Buyer shall pay for the additional delivery service to the Seller’s representative at the place of delivery of goods and the Seller’s representative shall carry the goods as required. Before placing the order, the Buyer shall assess for him/herself whether an additional carrying service is necessary.
6.9. The maximum order size is 500 kg or 6 m3. If weight/volume exceeds than the stated maximum value, the fee shall increase respectively (e.g., if it is 501 kg or more, the Customer shall pay as per two orders etc.). We do not deliver plants,food, discounted goods, Persian rugs.
6.10. We do not deliver frozen food from the Swedish Food Market, as well as live plants and Persian rugs. Assembled items purchased from the Showroom or the Discount area are delivered only to the customer’s building.
6.11. The Customer shall inspect all goods upon receipt and shall be deemed to accept delivery of such goods, unless notice is given to the carrier in writing of any defect or non-conformity. In case of no such notices, it shall be considered that goods have been delivered in a complete set, undamaged and suitable for use. The Customer shall inform the carrier about any defects or unconformities (defected goods or packages, uncompleted/wrong set etc.) in writing by making the free-form goods irregularities/discrepancies act. The Customer is obliged to inform the carrier in due time; otherwise IKEA Latvia will be exempted from liability for any damages of goods unless such irregularities or discrepancies are the result of manufacturing defect. The Customer shall comply with the above mentioned condition upon receiving the ordered goods personally at IKEA according to provisions stated in Article 7, as well as upon delivery on site.
7. RECEIVING, STORING AND WAREHOUSING OF THE GOODS
7.1. The Customers can take the ordered goods free of charges from the Goods Receiving Area at IKEA Latvia.
7.2. A person who comes to take the goods from the IKEA Goods Receiving Area shall provide document proving his/her right to act on behalf of the Customer. IKEA Latvia has the right to refuse to give away goods to customers who cannot provide any of the above mentioned documents.
7.3. The Customer is obliged to take the ordered goods in a three (3) business day period after he/she has been informed by IKEA Latvia about such possibility.
7.4. After three (3) business day period the storing/warehousing charge at a rate of 10 € per each calendar day shall be applied to all goods that have not been taken by the Customer.
7.5. The applied storage and warehousing charges must be paid by the Customer prior to taking the ordered goods from the IKEA Goods Receiving Area.
7.6. In order to receive money for the returned products, the Buyer shall submit an application, indicating the Order No “SO…”. Money will be returned within 10 working days via bank transfer.
7.7. The Consumer Rights Protection Law does not refer to the guaranty period for goods purchased by a legal entity. Legal entities using the purchased good for business purposes are provided the manufacturer’s 1 year guaranty, except items with a different guaranty period specified here:
https://www.ikea.lv/en/guarantees.
8. FURNITURE ASSEMBLY SERVICE
8.1. Furniture assembly and installation services shall be ordered separately and the related charges shall be added to the total sum of proforma invoice to be paid by the Customer. For furniture assembly and installation fees, please visit
https://www.ikea.lv/en/customerservice/about_services#assembly.
8.2. In case of the kitchen and/or any other storage furniture assembly order, service charges shall be calculated separately.
8.3. In case additional works and/or additional materials must be used while assembling and mounting the furniture, related expenses shall be covered by the Customer on site. You can find the approved pricelist on the website
https://www.ikea.lv/en/customerservice/about_services#assembly.
8.4. The Customer ordering kitchen furniture and equipment installation services shall provide IKEA Latvia with a final kitchen plan at least two (2) business days prior to a set installation date. IKEA Latvia has the right to postpone the installation works until the plan is submitted and to start installation works two (2) business days after kitchen plan has been received. Only IKEA appliances shall be installed.
8.5. Upon arrival of the assembly specialist, the furniture and appliances must be in the original packaging and the room has to be clean and prepared for furniture assembly works. Please note that unpacked furniture/appliances will not be assembled and money for the assembly specialist’s arrival shall not be refunded.
8.6. For idle time caused by other than the IKEA Latvia service specialists’ fault, e.g., if a room is not prepared/cleaned etc., the Customer shall pay 30 € per idle hour starting from the second idle hour and so on, at each day of delay.
9. FINAL PROVISIONS
9.1. In case of necessity or under the circumstances specified in the legislation, IKEA Latvia has a right to alter, amend or supplement these Terms and Conditions. The amended Terms and Conditions can be found on a website
www.IKEA.lv. The new version of the Rules shall enter into force when published on the IKEA Latvia website
www.IKEA.lv.
9.2. For contractual relationship that arises between the Parties, laws of the Republic of Latvia shall apply.
9.3. All questions or disputes between the Parties concerning interpretation or implementation of these Terms and Conditions shall be settled by consultation and negotiation between them. If the question/dispute is not settled by consultation/negotiation within twenty (20) days, it shall be considered by a competent court on the basis of jurisdiction, determined by the registered office of the IKEA Latvia.