We are very sorry if you have a problem with your appliance due to damage and defects, and we therefore always try to find a solution as quickly as possible.
Before you call us, please follow the steps below:
Step 1
Look at the troubleshooting section in the instruction manual of your product. You can find the manual added to your appliance or on our website:- Search for the product in the search field at the top edge of the page.
- Go to the product description.
- Click on “Assembly instructions and documents” and download the manual.
Step 2
If the product is covered by an IKEA guarantee, you will need to have your receipt in order to benefit from this coverage.
Step 3
Make sure you have the necessary information:1. IKEA article number (8 digits);
2. manufacturer number (5 digits);
3. serial number (8 or more digits, depending on manufacturer).
You’ll find these numbers in the following locations:
- Dishwashers: on the inner side of the front
- Cooking hobs: on the underside
- Extractor hoods: inside, behind the protection grid or filter
- Fridges and freezers: on the lower left or right side when opened
- Ovens: on the left or right side when opened
- Washing machines: on the right side, behind the door
- Microwave ovens: on the left or right side when opened
- Combi microwaves with forced air: on the left or right side when opened
- Portable induction hobs: on the back / outer side
- Free-standing microwave ovens: on the back / outer side
- Whirlpool: 18535/23256
- Electrolux: 21552
- Bosch: 23320
- Faber: 23199
- Elica: 23244/23232
- Midea: 23328/23071
- Haier: 50177
Step 4
Whirlpool:Covers: Whirpool, Elica and Faber appliances
Manufacturer numbers: 18535/ 23256 / 23199 / 23244/ 23232
+371 67461380
https://www.whirlpool.lv/Atbalsts/atbalsts
Electrolux:
Covers: Elektrolux appliances
Manufacturer number: 21552
+371 66778818
https://www.electrolux.lv/support/find-a-service-centre/
Bosch:
Covers: Bosch appliances (DISKAD and PROFFSIG dishwashers)
Manufacturer number: 23320
+371 61301613
Midea:
Covers: Midea appliances
Manufacturer numbers: 23328, 23071 (except for TILLREDA 104.969.53)
+371 67717060